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Introduction:

My client, a Multi-national Corporation dealing with Diving Equipment business, is now looking for above position urgently. 

Responsibilities:

• Responds to inquiries, resolves routine issues (referring more difficult problems upward) and educates and acts as a resource on company products via phone, email and other methods as appropriate. Documents inquires, issues and resolutions, and education provided as required.
• Performs upselling and cross selling to dealers which includes but is not limited to new products, items released from backorder, replacements for discontinued items, special promotions, closeout items and replacements for returned items.
• Enters orders into the system, resolves order questions and documents communications accordingly.
• Issues credits and returns, obtains return authorizations, processes bills and participates in collecting cash as needed. 
• Runs routine reports and independently creates reports to support department activities.
• Responsible for international documentation, invoicing, shipping and tracking orders (Not applicable to all locations and customer service representatives).

Requirements:

• HKDSE or above qualification 
• Working experience in Customer Service / Sales Coordination / Merchandising 
• Good language skills
• Immediate available is highly prefer

Package : 

• 18 K 
• 5-day work
• Double pay
• Discretionary bonus
• Medical insurance
• Annual leave