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Introduction:

We are seeking a dedicated and personable Account Manager to join our growing team in Japan! Were looking for a fluent Japanese speaker with strong client-facing experience to manage and grow key partnerships. The ideal candidate will be passionate about customer success, skilled in building relationships, and experienced in working with international teams.

Responsibilities:

Serve as the primary point of contact for assigned accounts in Japan, fostering strong and lasting relationships.

Ensure smooth communication between clients and internal teams, bridging cultural and business expectations.

Lead onboarding for new partners, working closely with the Sales team to ensure a seamless transition.

Collaborate with internal teams to ensure the company meets agreed

Key Performance Indicators (KPIs).

Monitor, analyze, and report on monthly KPIs, providing strategic recommendations based on achieved results.

Act as a proactive problem-solver, ensuring client satisfaction and addressing challenges efficiently.

Develop a deep understanding of our products and services to identify upsell and cross-sell opportunities.

Requirements:

Fluent Japanese and English  both written and spoken.

7-10 years of experience in a client-facing role, preferably within insurance or Tech companies.

Strong communication and relationship-building skills with an understanding of Japanese business culture.

Ability to multitask, prioritize responsibilities, and meet deadlines in a fast-paced environment.

Meticulous attention to detail, especially when handling data and analytics.

Proactive problem-solving mindset with a customer-first approach.

Bonus: Candidates with experience working outside Japan or in a global business environment will have an advantage.

Qualifications

Account Manager preferably to the insurance/health sector.

Must be a native Japanese speaker with excellent English as well.