The Customer Service Manager is responsible for managing and enhancing the customer service experience for both domestic and overseas clients within a freight and terminal dock environment. The role requires a strong focus on building and maintaining client relationships, resolving customer issues efficiently, and ensuring high levels of customer satisfaction. The ideal candidate will possess excellent communication skills, industry knowledge, and the ability to engage effectively with clients and stakeholders.
A sizable company dealing with cargo handling, transshipment, warehousing, and customs clearance based at Hong Kong International Airport is looking for Customer Service Officer to cope with their expansion.
Our client is a global leader in logistics and delivery solutions, offering services such as freight exports and imports, and express delivery, with a robust operational network spanning Asia, the US, and beyond.
They are now seeking a dynamic and team-oriented Branch Director to lead the team based in Ho Chi Minh City.