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Introduction:

WHA Eastern Seaboard Industrial Estate 1

Responsibilities:

1. Prepare, review, and verify import and export documentation, including invoices, packing lists, bills of lading, and letters of credit (L/C), ensuring accuracy and completeness.
2. Monitor shipment schedules and proactively resolve any delivery issues or delays during transportation.
3. Maintain accurate records and ensure full compliance with customs regulations and international trade laws.
4. Manage and coordinate customs clearance processes for both import and export shipments.
5. Provide customer support related to shipment planning, booking, and documentation.
6. Coordinate with internal departments to ensure smooth operations and on-time delivery.
7. Keep customers regularly updated on order and shipment status.
8. Support management by providing insights and contributing to operational and strategic planning.
9. Communicate effectively with import/export teams, customers, suppliers, and relevant external agencies across different regions.
10. Handle daily import-export operations, including shipping arrangements, documentation, and issue resolution.
11. Liaise with shipping lines, suppliers, and logistics providers to manage transportation and duties, ensuring cost efficiency by comparing quotations from multiple vendors.

Requirements:

1. Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
2. Minimum 5 years of experience in import/export operations, procurement, or manufacturing environments (experience in free zone operations is an advantage).
3. Good command of English (both written and spoken).
4. Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
5. Knowledge of ISO 9001 and ISO 14001 standards.
6. Strong interpersonal and communication skills.
7. Positive attitude, detail-oriented, and able to work effectively under pressure.