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Introduction:

• Working Days: Monday – Friday • Huai Khwang District, Bangkok.

Responsibilities:

1. Manage assigned Key Account customers, primarily overseas clients, and ensure effective coordination with international customers and overseas offices.
2. Act as the main point of contact for overseas offices and agents, providing end-to-end follow-up on shipment status and service quality.
3. Conduct market research and analyze logistics and freight market trends to support pricing strategies and business planning.
4. Handle enquiries from overseas offices and agents, source competitive costs for air freight and domestic transportation from internal teams and approved suppliers, and propose timely and practical solutions.
5. Assess, design, and recommend the most efficient transportation routes, with a strong focus on air freight operations.
6. Monitor cargo movement and closely coordinate with the operations team to ensure shipments are handled according to customer requirements and delivered within agreed deadlines.
7. Collect and address customer feedback, resolve service issues, and maintain a high level of customer satisfaction.
8. Build, maintain, and strengthen long-term relationships with assigned customers and overseas agents.
9. Review, clarify, and manage RFQ conditions with overseas offices, agents, and customers, and develop competitive pricing strategies aligned with current market conditions to achieve assigned targets.
10. Coordinate with the Key Account Manager and Managing Director on customer management, reporting, and assigned projects.
11. Develop and maintain internal SOPs in accordance with customer requirements and ensure alignment with the operations team for consistent execution.

Requirements:

1. Bachelor’s degree or relevant experience in Freight Forwarding, Logistics, or related fields.
2. Minimum 3 years of experience in freight forwarding or a related industry.
3. Good command of English in speaking, reading, and writing.
4. Strong knowledge of Air Freight operations; extensive air freight experience will be a significant advantage.
5. Strong teamwork and cross-functional coordination skills.
6. Flexible working hours and ability to adapt to business requirements.
7. Open-minded, proactive, and eager to learn with a positive working attitude.
8. Good computer skills, especially Microsoft Office and Excel (basic formulas and reporting).