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Introduction:

IT

Responsibilities:

- Provide on-site and remote IT support to end users, covering hardware, software, network, and CCTV systems.

- Install, configure, maintain, and troubleshoot IT equipment such as desktop PCs, laptops, printers, and other related devices.

- Perform basic hardware repairs, part replacements, and initial issue diagnosis, including coordination with external vendors for warranty or outsourced repairs.

- Install, configure, and support operating systems, internal applications, and standard software such as Microsoft Office 365, ensuring compliance with company IT policies.

- Monitor and resolve basic network connectivity issues involving switches, routers, access points, LAN cabling, and internet connections, and coordinate with network teams, ISPs, or vendors when required.

- Install, configure, replace, and provide basic troubleshooting for CCTV systems, including cameras, NVR/DVR, and network connections.

- Record, track, and report IT issues and resolutions through tickets, logs, or reports, and perform all duties in accordance with the client’s IT and security policies.

Requirements:

1. Bachelor's degree in Information Technology or related field.
2. Minimum 1–2 years of experience in IT Support, IT Technician, or IT Outsource roles.
3. Basic knowledge of IT hardware, software, networking, and internal IT equipment.
4. Experience supporting approximately 80–100 IT users.
5. Experience handling approximately 80–100 IT devices.
6. Able to communicate in English.