---

Introduction:

As a Field Engineer you will provide on-site support for multiple clients, oftentimes visiting several central clients in one day. You will be exposed to and work with multiple technologies and environments; and are responsible for the support and maintenance of server, desktop, and network infrastructure for high profile financial services clients. Minimum 3 years demonstrable 2nd/3rd line support experience in a similar role (experience with a MSP is a strong plus) • Financial services sector experience preferred • Proven detailed knowledge and experience with the following: o Microsoft Server, Active Directory & Microsoft Exchange technologies o Citrix XenApp and Xen Desktop o SAN o Firewall (Cisco ASA, IOS) o LAN/WAN, DNS, DHCP, TCP/P o Backup Solutions • Ability to: o Build / Configure / Manage Windows 2012, 2016, 2019 Servers including Active Directory and File Service o Build / Configure / Manage Exchange 2010, 2013, 2016 o Build / Configure / Manage Windows 7, 8, 10 o Configure / Manage Office 365, migration experience a plus • Desired Knowledge: o Admin of VMWare and Hyper V environments o Network Topologies o Mac OSX o Administration of Citrix XenApp and XenDesktop o Administration of Public Cloud platforms (e.g. AWS, Azure) o Knowledge of Meraki WiFi and network devices o Market Data applications e.g. Bloomberg o Knowledge of SQL o Experience with Powershell

Responsibilities:

Provide technical support for desktop infrastructure and Servers

• Implement new server and desktop technologies

• Availability for out-of-hours support via an on-call rotation

• Provide client-facing technical support, and communicate in a timely

manner with clients per SLA and average response times

• Update tickets with current and thorough information

• Submit timesheets per the regional office requirements

Requirements:

Certifications Required:

• Microsoft (MCITP, MCSE)

• Cisco (CCNA, CCNP)

SKills:

• Ability to work in high pressure environments individually and as part of

a team

• Clearly articulate technology, troubleshooting, and solutions to a

variety of audiences, including technical and non-technical persons

• Excellent Communication skills.

EA License No: 12C5083

EA Registration  Number : R1437563