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Store Manager, Luxury Jewellery | HK & MACAU

by Benjamin Brustis in Luxury    21st Aug, 2019    HKD 50k - HKD 60k

One of the most iconic luxury jewellery brands, renowned the world over for its diamonds but also active in various other categories from watches to home accessories, fragrances, eyewear and leather goods.

>> Position available in MACAU and in HONG KONG locations <<

Reporting directly to the Sales Manager, you will act as the business unit team leader in charge of overall retail store operations and support the sales to meet and exceed sales plans and profitability targets. 

As an experienced and natural team leader, you will effectively coach, develop and maximize the performance of a motivated, innovative, enthusiastic and engaged sales team.

You will be in charge of:
- Store operations and overall store management,
- Sales performance and financial accountability
- Developing and implementing a culture of service excellence
- Client development and CRM initiatives
- Talent management: team development, scheduling, training
- Corporate standards and directives

Beautician

by Angela Suen in Luxury    16th Aug, 2019    HKD 20k - HKD 30k

Our client possesses a leading position in Asia's skincare market.

  • Provide professional facial treatment for customers
  • Promote company products and treatment services to achieve sales target
  • Provide professional skin advice for customers
  • Assist the store operations and customer enquiry

Brand Manager, Luxury Jewellery

by Benjamin Brustis in Luxury    1st Aug, 2019    Negotiable

A European luxury fine jewellery brand with over 80 years of history and an international footprint.

Reporting directly to the Managing Director (based in Hong Kong), you will act as a Retail Manager in a one-man-band capacity to formulate and execute the sales plan for the HK and Macau small retail network.

Your mission will be to manage and optimize the operations and administration process of the retail team, support sales related activities and improve business performance for the brand.

While you will manage efficient internal communications within the retail team, the marketing function will not report to this role as is typical for a Brand Manager.
Instead, the brand management aspect of the role will relate to your involvement with SOP, brand corporate identity guidelines implementation and helping open up new markets across APAC.

Assistant to Senior Boutique Manager (ABM/BM/SBM), Luxury Watches, Multiple...

by Benjamin Brustis in Luxury    25th Jul, 2019    HKD 30k - HKD 70k

The Companies Top-tier Luxury Swiss mechanical watch brands with long heritage and international presence.

The Roles

Depending on the role (ABM, BM or SBM), you will assist or be responsible for the overall performance of the boutique and lead and motivate a small to large team to achieve the highest standards of customer satisfaction.

You will cover all aspects of boutique operations and staff management, training and development, sales management and KPIs achievement, VM, inventory, customer service, CRM, and will liaise with the retail and marketing team for events management.

Assistant Boutique Manager, Luxury, Elements

by Benjamin Brustis in Luxury    25th Jul, 2019    HKD 45k - HKD 55k

An iconic French high fashion luxury goods manufacturer with over 180 years of history and a global presence. The brand is active in the fashion, leather goods, home, accessories, fragrance, watch and jewellery categories.

The Role

Reporting directly to the Boutique Manager, you will assist the Boutique Manager to manage a team of 35 retail staff and manage all aspects of the boutique in line with the brand commercial strategy and uphold the highest standards of image and services.

Your main responsibilities will be to assist in all aspects of store operations and relations management:

Store operations:

  • Achieve annual and monthly sales targets and profitability goals and control expenses within budget set by Finance team
  • Participate in monthly and annual stock take and insure no discrepancy by closely working with the Operations team
  • Ensure store display standards

Relations management:

  • Assure effective communication and awareness of staff morale and development, define and set tasks, goals and KPIs and measure team and individual performances
  • Creates a sense of team spirit and brand ambassadorship through discipline and mutual respect as well as dedication and loyalty to the brand which will foster staff retention
  • Ensure consistently excellent standards of customer service through ongoing staff training and coaching on customer service, product knowledge and selling skills
  • Assist the Marketing team with communication initiatives including prioritizing CRM activities
  • Gather and provide customer feedback on products to management team, respond to customer inquiries and resolve customer issues

Boutique Manager, Fine Jewellery, Central

by Benjamin Brustis in Luxury    25th Jul, 2019    HKD 40k - HKD 50k

An Italian luxury jewellery group with almost a hundred years of history that designs, manufactures and sells a range of fine jewellery collections including High Jewellery. Publicly listed, the group has become one of the main international players in jewellery and expanded to the US and Asia including in HK where its 2 directly owned boutiques are experiencing a very strong momentum.

The Role

Reporting directly to the Retail Manager, you will lead a team of 6 retail staff and be responsible for the overall management and performance of the Boutique.
You will achieve and maintain high operational and merchandising standards and goals as well as build highly motivated teams:

Store Operations: 

- Achieve annual and individual sales performance objectives by training, mentoring, providing feedback, conducting daily briefings and measuring relevant KPIs
- Develop boutique strategies to expand traffic and grow sales by increasing conversion rate and customer database
- Maintain proper inventory and ensure availability of merchandise and services by liaising with the Retail Manager and HQ Customer Service
- Maintain outstanding overall boutique condition including VM standards

Customer and Team Relations Management:

- Ensure high level of customer satisfaction through excellent service and always act as a Brand Ambassador for the brand
- Actively manage the CRM program, lead and manage staffs to build up customer relationships
- Schedule and assign staff tasks and follow up on daily work results
- Identify current and future customer requirements by establishing rapport with potential and actual customers
- Handle complaints, after sales service, repairs, etc.

 

 

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