Be responsible for banknote processing systems installation
Provide service maintenance and after sales services for banknote processing systems
Handle inquires and complaints from customers
Provide support on new product launch, demo and product presentation
Be responsible for service documentations (service report and spare parts transaction)
Spare parts inventory management and control
Manage and implement preventive and corrective maintenance program to ensure the banknote processing systems in customer sites are in good condition.
Conduct fault analysis and formulate maintenance and improvement plan
Compile management report and purpose recommendations for service enhancement
Audit and facilitate the implementation of service support to compile with safety requirement
Perform any ad hoc projects as required from time to time; and undertake functions and responsibilities of the company as reasonably assigned by the management
The position is accountable for managing the full scope of activities within the tooling function. This includes providing direction to a team of technicians, coordinating daily schedules, and ensuring the highest standards of performance, accuracy, and safety. The role demands strong leadership, in-depth technical know-how in high-precision machining (particularly with CNC milling, wire-cut EDM, sinker EDM, and EWAG equipment), and a proactive approach to troubleshooting and continuous improvement
