Job filter

Location

Vacancy Type

Industries

Technical Customer Support Engineer (Japanese Speaking)

by Ash Hameed in Telecommunication    23rd Jan, 2020    Negotiable

Our reputed client in Cyber Security Industry is seeking a Technical Support Tier 2 based in Singapore, with strong technical background and hands on capabilities to work closely with customers, support teams and sales managers in their company

• The Technical Support Engineer will provide support to Japan/ Korea

• Handle customer technical support cases using call/email/chat, use CRM to manage cases both remotely and onsite

• Troubleshoot and fix technical issues on Company's products for customers

• Directly communicate to customers or partners during troubleshooting and issue fixing

• Report to regional technical support manager, follow lead of global technical support team

• Follow SLA & KPI, improve technical support quality

• Ability to work flexible hours

Sales Operations Specialist (Fluent in Japanese Language)

by Ash Hameed in Telecommunication    23rd Jan, 2020    Negotiable

The Sales Operations Specialist is an important connection between the sales and product development teams, finance, production, quality control, legal and customer support.

The Sales OperationsResponsibilities:

  • Booking of Sales Orders and invoicing reconciliation.
  • Training Partners on sales process and sales tools; educating on Partner’s policy and requirements.
  •  Follow up on collection from customers
  • Monitoring delivery/shipments of products to customers
  • Follow up on license renewal date and be in charge of renewing them on time. 
  • Forecasting on Sales Target time to time

 

Gemini Personnel

Gemini Personnel

Social Links