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Desktop Delivery Manager

by Sowmyah Narayanan in Information Technology    4th May, 2021    HKD 40k - HKD 52k

This role will be responsible for managing End User Computing Teams which comprises of Mobile Device Management, Onsite Field Support, Remote Desktop Support, Software Distribution, Device Management and Application Packaging. Will be responsible to meet defined SLA’s and manage customer satisfaction to the core.



• Preferably Engineering background/ Microsoft Certified Professional
• Program Management Professional Certification
• Experience in managing EUC projects
• 5 + years of experience in Infrastructure Services
• Should have managed global teams of 80 – 100 resources across EUC domain
• Sound experience in handling multiple Vendors and managing communication 
• Should have managed change and transformation programs across towers
• Proficient in various tools & upcoming technologies
• ITIL V3 certified will be an added advantage
• Should have financial management experience to ensure field services costs are take care off

Lead Field Service Engineer

by Sowmyah Narayanan in Information Technology    4th May, 2021    HKD 34k - HKD 50k

Our client is looking for a Lead Field Service Engineer to join their team

  • Five to six (5-6) years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  •  L2 Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  •  Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  •  Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  •  Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.
  • Experienced in repeat call analysis and developing preventive actions
  • Experienced in Problem management
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
  • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
  • Experience of ticketing tools (ServiceNow),

                 

D365 Project Manager

by Sowmyah Narayanan in Information Technology    12th Apr, 2021    Negotiable

Our client is looking for D365 Project Managers to join their team:

·         Be responsible for the delivery of high-quality CRM projects, ensuring they are delivered on time and on budget. 

·         Lead the develop of relevant project processes and documentation, including project roadmaps.

·         Liaise with PMO administrators to ensure projects are billed regularly and accurately.

·         Determine the needs of each project and the required business resources to implement CRM systems, clarifying and defining the strategy and objectives of each Client.

·         Planning and executing the implementation of CRM, providing regular progress updates to the client

·         Develop and maintain an in-depth knowledge of Client's organization, business needs and challenges of their industry

·         Leading project communication and best practices throughout the system implementation

·         Ensure expectations between the client and the business are set well and maintained throughout the life of the project.

·         Identify potential challenges to the project and communicate with the Implementation Team and Client appropriately to alleviate risk to the project and ensure it is delivered per agreed timescales and cost.

·         Follow PMO processes while completing agreed PMO documentation, making recommendations for improvement, as necessary.

·         Provide senior management with weekly internal reports outlining the progress of current projects.

 

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