Customer Service & Account Manager

An international logistics services provider is looking for a high calibre candidate for the position of Customer Service and Account Manager.

• Fully in charge of daily operation as per client requirement and fulfill KPIs
• Manage the process of store sales order taking, order revision and stock recovery
• Ensure the store sales orders are communicated to relevant operations teams in a timely and organized manner for order selection, product loading and product delivery
• Monitor inventory level to meet customers sales and achieve key performance indicators
• Product procurement and manage purchase orders with suppliers, follow up on product delivery plan to DC
• Supplier management (stable product readiness, quality product, robust and reliable delivery / shipment plan)
• Provision of inventory level projection, supply chain cost study per different scenario
• Coordinate with internal resources to offer constructive solutions to satisfy customers and to support their future growth
• To conduct regular survey for receiving feedback with data analysis from the customers so to identify potential area for operations improvement
• Build up the customer services team and enhance performance through leading, motivating, coaching, training, leveraging, sharing information and job enrichment