Responsible for executing day to day immigration operations ensuring operational excellence by meeting pre-defined quality standards and SLA's in adherence to process documents & checklists within the established processes, guidelines, policies, procedures and norms of the company.
Process & Operations:
§ Responsible for execution of daily immigration activities/operations through checklists, SOPs and internal immigration system in order to maintain quality,
consistency and ensure closure within the pre-defined SLA's
§ Will also interact and coordinate with service providers and governmental agencies for processing of applications, handle and coordinate invoice processing
and payments; assist and interact with the applicant and other internal stake holders as applicable (C&B, legal, finance etc.) for processing and ensuring
defect-free applications and/or visa appointment bookings
§ Expected to close day to day processing and operations with supervision
Planning:
§ Prioritize and plan the processing of applications for the day in order to meet the business requirements and within the pre-defined SLA's
Audits and Compliance:
§ Interact and coordinate with service providers on a regular basis; track and report SLA's to the immediate supervisor and flag areas of attention in order to ensure applications are processed within the pre-defined SLA
§ Will also be responsible for filing and maintaining the document repository of all applications as per compliance checklists and internal processes, systems and controls in order to ensure prompt retrieval in the event of any internal or external audit
Vendor Management:
§ Interact and coordinate with service providers on an ongoing basis, track and report SLA's and flag areas of attention or concern in order to ensure applications are processed within the pre-defined SLAs
Customer Interaction:
§ Ensure clear, effective & timely communication with all concerned stakeholders within the specified area of work, i.e. processing of applications and updating status changes / progress, intimating process changes, etc.
§ Will also set the right expectations and ensure closure of all cases in order to ensure customer delight and quick turnaround time
Initiatives - Policy & Process Improvements & Systems:
§ Will participate in discussions and provide inputs from an operational perspective for system updates
§ Will also ensure data and information security as per internal guidelines and norms while handling documentation and processing of applications
Knowledge Management:
§ Must be well-informed and up to date on all recent global immigration changes specific to the area / Geo of work in addition to attending internal KM training
sessions to implement in areas of work
