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e-Commerce Manager

by Christopher Law in Retail    16th Apr, 2021    HKD 50k - HKD 58k

Our client. a well-established retailer is currently in search of a e-commerce manager to join the team

·         Operate brand’s e-Shop & market place e-Commerce platforms.

·         Develop the e-Business strategy to drive the sales growth in all e-Commerce channels. 

·         Work closely with key stakeholders to achieve KPIs and effectively manage sell-through and promotions. 

·         Set up and monitor the planning of promotion calendar based on key product / category and marketing themes. 

·         Develop merchandise assortment plan, manage inventory replenishment and stock optimisation for official and 3rd party online channels. 

·         Manage the entire process of the Omni-channel and e-Business project development, monitoring and implementation to meet the timeline and business needs. 

·         Formulate and prepare marketing and seasonal merchandise sales plan and inventory report for management review. 

·         Familiar with digital marketing tools and sensitive to figures, able to analyse business trend & direction.

·         Knowledge on search engine and digital marketing will be a plus. 

Head of Operation

by Anushyia Vejayarajah in Logistics    19th Jan, 2021    Negotiable

I currently am working on a confidential Head of Operations role. This role requires a candidate with operations and parcel processing experience as well as experience in the end-to-end carrier industry. The individual must understand outbound delivery solutions, returns solutions and any industry related innovations. The role will require the candidate to closely manage the suppliers, carriers and partners, to create and define new relationships and to continuously develop best in class delivery and returns propositions and processes.

  • Manage relationships with our 3PL partners, suppliers  and carriers to ensure customer expectations exceeded      
  • Continuously enhancing the delivery propositions  and   lead the implementation across Asia
  • Lead and drive day to day ground and air operations ensuring all service levels are achieved
  • Look to develop our network of partner carriers to achieve faster and wider choice of deliveries and returns for our customers   
  • Delivery Solutions Reporting   
  • Pro-active SLA and KPI monitoring and management with autonomous approach      
  • Liaise with internal teams delivering solutions to external customers    
  • Responsibility with assisting the budget preparation alongside the COO  
  • Financial Management - managing 3PL, suppliers and carriers to ensure they deliver within contractual parameters
  • Owning and conducting regular supplier/carrier reviews, managing performance alongside looking to identify opportunities
  • Peak/holiday and seasonal planning to ensure minimal service and financial disruption
  • Constantly  providing enhanced delivery propositions for the customers
  • Able to identify cost related risk and where necessary implement corrective action

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