Desktop Support Engineer - L2

by Sowmyah Narayanan in Information Technology
Hong Kong
HKD 1k - HKD 1k

Introduction:

This role is responsible for maintenance of company end-user equipment and services. The Desktop Support Technician will also work with senior IT engineers on complex technical issues and assist with IT projects as necessary.

Responsibilities:

 Support a diverse group of energetic users with varying levels of technical expertise and requirements 
 Provide both desk-side and remote support to end-users
 Maintain Windows Desktops, focusing on functionality, end user experience, and efficient problem resolution 
 Install & troubleshoot end user equipment including: 

o Computer hardware
o Peripherals 
o Installed software & Insurance applications 
o Mobile devices 
o Desk phones
 o Printers

 Manage and maintain conference room equipment including:

o Projectors 
o Video conferencing 
o AV cabling

 Document and perform knowledge transfer of service desk tasks 
 Perform tasks related to onboarding and termination including account creation and access authorization based on provided policies 
 Manage and monitor the IT Service Desk ticket queue 
 Collect comprehensive data about end-user issues in order to fully assess the current state before escalating to senior engineers 
 Perform hardware and software upgrades  Provide administrative support for groupware platforms 
 Maintain an accurate inventory of all hardware and software
 Work occasional evenings or weekends as needed  Manage moves, adds, and changes within the telephony system 
 Interface with IT hardware and software vendors to facilitate repairs, upgrades, and procurement 
 Perform other IT related tasks as they arise

Requirements:

  • Microsoft end-user technologies including: 

Windows 7 64 bit Operating System

Microsoft Office Suite 2010, 365

  •  Hardware/Software and Remote Support Support including:

Imaging and automated deployment of Windows 7 with SCCM

Conference room equipment management

  •  Encryption/Antivirus Apps administration 

Remote Support, VPN & RSA Tokens

Upgrading PC hardware

  •  End-user technologies including:

Lotus Notes and Outlook Email Client

Encryption Tools Like Sophos o Deployment Tools like SCCM

  •  Antivirus Management Tools like SEP client
  • Ticketing Tools like Remedy or Service-now

 



Sowmyah Narayanan

Sowmyah Narayanan

For more information about this job opportunity please contact our consultant.

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