Manager, operations Ecommerce SEA
by Julia Hoh in FMCG
Introduction:
This role will focus primarily on managing operational process supporting PUMA Ecommerce business. This includes last mile delivery management and overall order fulfillment, customer service, information technology and financial operations/payment processing.
Responsibilities:
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This role will focus primarily on managing operational process supporting PUMA Ecommerce business. This includes last mile delivery management and overall order fulfillment, customer service, information technology and financial operations/payment processing. |
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Task 1: |
Ensure efficient and effective delivery of services by external partners in areas such as last mile providers, call center, and payment processing. |
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Task 2: |
Work in close collaboration with PUMA buying, planning, content, marketing and finance teams to achieve the group’s overall ecommerce business and financial goals. |
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Task 3: |
Optimize business processes to increase operating efficiency and enable increased focus on strategic, value-adding activities. Provide reporting and KPIs |
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Task 4: |
Work with customer service team and handle all customer service escalation. Ensure best in class for customer service. |
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Task 5: |
Fraud management and manage new payment gateway initiatives to increase revenue and opportunities. |
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Requirements:
2 years+ solid operations/E commenceretailexperience,withproven organization andexecution experience withinternal/external partiespreferred. Marketplace orClient experience would be aplus
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