Customer Service Executive (Operation)

by Julia Hoh in Logistics
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Negotiable

Introduction:

Our client is Global group in freight forwarding and project logistics solutions

Responsibilities:

The Operation Customer Service Executive will have the responsibility for the successful, proactive-managed daily operation of export and import sea, air and road freight forwarding activities of our branch office in Malaysia. 

ESSENTIAL JOB DUTIES:
Management of suppliers, sub-contractors and third party cargo handlers;
Conduct freight rate negotiations with carriers, haulers, freight handlers, deugro overseas offices and agents, for all modes of transportation, to insure price competitiveness and profitability;
Coordinate between warehouses, truckers and suppliers to assure smooth operations and shipments implementation.
Arrange for trucking and intermodal movements and executing booking
Responsible for Receivables, Payables, Profit Sharing, and Forecasting for assigned accounts
Cargo assessment to determine the best possible method route to implement in cargo movement
Act as a single point of contact for a specific project
Assist with preparation of RFQ and Bid Tender Responses
Approve and pay vendor invoices
Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer.
Book invoices and bill customers after shipment is completed
Development and maintenance of strong long-term customer and vendor relationships
Overseas communications that includes anticipation of needs in overnight correspondence.
Maintaining current knowledge of seasonal, political or other factors that could cause delay
Records or files copy of orders received.
Follows up on orders to ensure delivery by specified dates.
Prepares invoices and shipping documents such as export papers, commercial invoices.
Checks shipping orders to ensure they are accurate with regards to quantity shipped, this is done by comparing shipping documents with computer generated reports.
Specifies if special labeling is required for shipment and in some instances supplies to the shipping department.
Receives and checks customer complaints.
Confers with production, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
Become fluent with deugro in-house operating systems, Accounting Systems, Tracking Systems, CargoSoft, Exact, CRM.
Responsible for invoicing and for resolutions of claims and disputes in a timely manner;
Adhere to all company policies in areas of Compliance, HSSE&Q, Code of Business Conduct, Employee Handbook, etc.

Interested applicants please email your detailed resume with recent photo and state current and expected salary to sgrecruit@gemini.sg
Only shortlisted will be notified and we do not accept call in enquiry

Requirements:

1

Julia Hoh

Julia Hoh

For more information about this job opportunity please contact our consultant.

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