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Introduction:

Client is currently seeking a Technical Account Expert, to engage with customers on their entire life cycle (from pre-sales, implementation and customer success) for Singapore end customers. This position would support all technical efforts associated with solutions that assist Law Enforcement Agencies to achieve their Digital Transformation.

Responsibilities:

Responsibilities & Scope of Role

·        Identifies current and future customer technical requirements by establishing personal rapport with potential and actual customers and other persons in a position to understand product requirements.

·        Provides product or equipment technical and engineering information by answering questions and requests.

·        Prepares solution design by understanding customer requirements and related customer documents, consulting with engineers, architects, and other professional and technical personnel.

·        Develops customer's staff by providing technical information and training. Building and maintaining strong and close relations with customers by performing weekly / monthly calls and follow ups

·        Manage Customer Workshops / Webinars / equipment demos

·        Managing RFX's and Proposals

·        Participating in trade shows

·        Engaging with internal stake holders (R&D, Services, Operations and product management)

·        Ensuring acceptable product implementation and use

·        Supporting end-user trials when required (including traveling abroad)

·        Providing support for internal issues raised by client's co-workers

·        Proposing and demonstrating client’s products as required

Requirements:

  Graduated of Engineering and/or IT courses;

·        Fluency in written and conversational business English.

·        Knowledge in Hardware products and Solutions;

·        Excellent knowledge of network communications and internet protocols;

·        Excellent Written and Verbal Presentation and Communication Skills

·        Project Management Experience

·        Pro-activity and Independency is a must.

·        Graduated of Engineering and/or IT courses;

·        Fluency in written and conversational business English.

·        Knowledge in Hardware products and Solutions;

·        Excellent knowledge of network communications and internet protocols;

·        Excellent Written and Verbal Presentation and Communication Skills

·        Project Management Experience

·        Pro-activity and Independency is a must.

dhiviyat@gemini.sg

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