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Introduction:

Our client is a well know MNC who is focused on Sports, Performance and Fashion. They are looking for a new partner that will be in a key position that is critical to the company in achieving its business objectives and it has a significant account and territory responsibility.

Responsibilities:

• Ensure efficient and effective delivery of services by external partners in areas such as information technology, fulfillment and logistics, call center, and payment processing.
• Process eCommerce wholesale deliveries to ensure timely deliveries to wholesale partners.
• Manage 3rd party fulfillment and operation partner(s)
• Work in close collaboration with Company's buying, planning, content, marketing and finance teams to achieve the group’s overall eCommerce business and financial goals.
• Optimize business processes to increase operating efficiency and enable increased focus on strategic, value-adding activities. Provide reporting and KPIs
• Work with customer service team and handle all customer service escalation. Ensure best in class for customer service.
• Fraud management and manage new payment gateway initiatives to increase revenue and opportunities.

Requirements:

• Bachelor degree in supply chain/ Statistics / Business preferred with good business acumen
• 2 years+ solid operations/ Ecommerce retail experience, with proven organization and execution experience with internal/external parties preferred. Marketplace or Client experience would be a plus
• IT Skills: Excel and PPT

EA License number: 12C5083   |   EA Registration number: R1989443