Thai Speaking Helpdesk Support 泰语技术支持 (可接受应届毕业生)

by Celia Xi in Information Technology    6th May, 2020       Shanghai, Shanghai

Thai Speaking Helpdesk Support 泰语技术支持 (可接受应届毕业生)

Introduction:

We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.

Responsibilities:

Ÿ   Exceptional communication and customer handling skills  优秀的沟通和客户问题处理能力

Ÿ   Experience working with ticketing system. 有订票系统的工作经验

Ÿ   Strong analytical skills and quality conscious  强分析能力和质量管控意识

Ÿ   Should resolve technical problem (over a phone/Chat or remote systems support) 具备技术解决方案(通过电话,微信和远程操作等等)

Requirements:

   Basic Understanding of Windows XP/Win 7.

Ÿ   Basic Understanding of Email configuration and support on MS office tools.

Ÿ   VPN troubleshooting and Incident Management. VPN问题解决者

Ÿ   Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)

Ÿ   Basic Understanding of Network Concepts  熟悉网络

Ÿ   Basic Understanding of AD

Ÿ   Basic Understanding of troubleshooting Mobile Devices  熟悉电子移动设备

Ÿ   Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions

Ÿ   Follow the escalation process

Ÿ   Follow the shift hand-over process  遵循交接班流程

Ÿ   Update work logs  更新工作日志

Ÿ   Update the knowledge base

Ÿ   Technically upgrade across versions of environment when required

Ÿ   Adhere to organization policies and procedures

Ÿ   Meet primary language requirements as determined by BU. LABU – Spanish, Portuguese; CDB & Beijing (Shanghai) – Mandarin & English; Thailand BU (Shanghai) – Thai, English, and Mandarin

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Celia Xi

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