Thai Speaking Helpdesk Support 泰语技术支持 (可接受应届毕业生)

by Celia Xi in Information Technology    6th May, 2020       Shanghai, Shanghai

Thai Speaking Helpdesk Support 泰语技术支持 (可接受应届毕业生)


We offer an integrated portfolio of products, solutions, services, and IP through our Mode 1-2-3 strategy built around Digital, IoT, Cloud, Automation, Cybersecurity, Analytics, Infrastructure Management and Engineering Services, amongst others, to help enterprises reimagine their businesses for the digital age.


Ÿ   Exceptional communication and customer handling skills  优秀的沟通和客户问题处理能力

Ÿ   Experience working with ticketing system. 有订票系统的工作经验

Ÿ   Strong analytical skills and quality conscious  强分析能力和质量管控意识

Ÿ   Should resolve technical problem (over a phone/Chat or remote systems support) 具备技术解决方案(通过电话,微信和远程操作等等)


   Basic Understanding of Windows XP/Win 7.

Ÿ   Basic Understanding of Email configuration and support on MS office tools.

Ÿ   VPN troubleshooting and Incident Management. VPN问题解决者

Ÿ   Basic Understanding of Microsoft Office products (Excel, Word and Power Point Etc.)

Ÿ   Basic Understanding of Network Concepts  熟悉网络

Ÿ   Basic Understanding of AD

Ÿ   Basic Understanding of troubleshooting Mobile Devices  熟悉电子移动设备

Ÿ   Independently resolve tickets within SLA Adheres to standard operating procedures / work instructions

Ÿ   Follow the escalation process

Ÿ   Follow the shift hand-over process  遵循交接班流程

Ÿ   Update work logs  更新工作日志

Ÿ   Update the knowledge base

Ÿ   Technically upgrade across versions of environment when required

Ÿ   Adhere to organization policies and procedures

Ÿ   Meet primary language requirements as determined by BU. LABU – Spanish, Portuguese; CDB & Beijing (Shanghai) – Mandarin & English; Thailand BU (Shanghai) – Thai, English, and Mandarin

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Celia Xi

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