Technical Customer Support Engineer (Japanese Speaking)

by Ash Hameed in Telecommunication    23rd Jan, 2020       Singapore, Bugis

Technical Customer Support Engineer (Japanese Speaking)


Our reputed client in Cyber Security Industry is seeking a Technical Support Tier 2 based in Singapore, with strong technical background and hands on capabilities to work closely with customers, support teams and sales managers in their company


• The Technical Support Engineer will provide support to Japan/ Korea

• Handle customer technical support cases using call/email/chat, use CRM to manage cases both remotely and onsite

• Troubleshoot and fix technical issues on Company's products for customers

• Directly communicate to customers or partners during troubleshooting and issue fixing

• Report to regional technical support manager, follow lead of global technical support team

• Follow SLA & KPI, improve technical support quality

• Ability to work flexible hours


Preferred Skills:

• At least 3 years of Experience in technical support high level

• Deep understanding of operating systems, Good Networking knowledge and experience (TCP/IP, DNS, File Sharing and Mapping), Server configuration and deployment

• Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations

• Excellent English and Japanese speaker,

• Outstanding communication skills, both written and verbal Proven customer service experience with technical orientation

• Fast learning skills with the ability to adapt to this position

• Responsible, able to handle support case from open to close

• Ability to function appropriately under stressful conditions.

• Travel to customer locations for onsite troubleshooting/repair – when required

• Knowledge and experience in cellular technology, cell phones

• Creative leadership skills to “move the needle”

• Based in Singapore

Interested candidates who fit this description may write in to me with an updated CV in MS Word format to:

Reg #: 1442611

EA #: 12C5083

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For more information about this job opportunity please contact our consultant.

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