Technical Customer Support Engineer (Japanese Speaking)

by Ash Hameed in Telecommunication    23rd Jan, 2020       Singapore, Bugis

Technical Customer Support Engineer (Japanese Speaking)

Introduction:

Our reputed client in Cyber Security Industry is seeking a Technical Support Tier 2 based in Singapore, with strong technical background and hands on capabilities to work closely with customers, support teams and sales managers in their company

Responsibilities:

• The Technical Support Engineer will provide support to Japan/ Korea

• Handle customer technical support cases using call/email/chat, use CRM to manage cases both remotely and onsite

• Troubleshoot and fix technical issues on Company's products for customers

• Directly communicate to customers or partners during troubleshooting and issue fixing

• Report to regional technical support manager, follow lead of global technical support team

• Follow SLA & KPI, improve technical support quality

• Ability to work flexible hours

Requirements:

Preferred Skills:

• At least 3 years of Experience in technical support high level

• Deep understanding of operating systems, Good Networking knowledge and experience (TCP/IP, DNS, File Sharing and Mapping), Server configuration and deployment

• Excellent hands-on problem-solving skills and follow through in both one-on-one and group situations

• Excellent English and Japanese speaker,

• Outstanding communication skills, both written and verbal Proven customer service experience with technical orientation

• Fast learning skills with the ability to adapt to this position

• Responsible, able to handle support case from open to close

• Ability to function appropriately under stressful conditions.

• Travel to customer locations for onsite troubleshooting/repair – when required

• Knowledge and experience in cellular technology, cell phones

• Creative leadership skills to “move the needle”

• Based in Singapore

Interested candidates who fit this description may write in to me with an updated CV in MS Word format to: ashh@gemini.sg

Reg #: 1442611

EA #: 12C5083

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For more information about this job opportunity please contact our consultant.

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