Technical Account Manager

by Sasa Xie in Information Technology    12th Aug, 2019    HKD 24k - HKD 35k    Shanghai

Technical Account Manager

Introduction:

British Tech company’s Cloud Server affiliate in China

Responsibilities:

1.       Create monitoring dashboards for our cloud infrastructure within China

2.       Be on a support rota and respond to support escalations from our partners

3.       Escalate any IAAS issues to our partners

4.       Ensure that our partners have the correct access credentials for our cloud Infrastructure in China

5.       Ensure accurate customer cloud consumption reporting

Requirements:

1.       At least one year of hands-on Infrastructure / Troubleshooting / Systems Administration / Networking / DevOps experience.

2.       Bachelor’s Degree in Computer Science, Math, or a related discipline required, or equivalent work experience

3.       Advanced experience in one or more of the following areas: Content Distribution/CDN, Scripting/Automation, IP Networking, Operations Management, Cloud Monitoring and Reporting

4.        Strong oral and written communication skills

5.       Experience in a 24x7 operational services or support environment

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Sasa Xie

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