Service Quality Control Executive (SQC)

by Chanapa Toownoi in Insurance/Pension funding    9th Sep, 2019    Negotiable

Service Quality Control Executive (SQC)

Introduction:

• To manage relationships with all external providers to ensure high customer satisfaction levels and cost control • External providers include: garages; dealer workshops; windscreen repair centers; surveyors; loss adjusters; towing companies; claim hotline outsourcing; roadside assistance outsourcing; car inspection companies

Responsibilities:

• Propose developments of Service Standard Requirements (SSRs) for providers

• Identify issues and carry out Performance Improvement processes with under-performing providers until they meet SSRs

• Report providers who are consistently under-performing SSRs to Claims Manager

• Follow-up on (and resolve where possible) any complaints relating to external providers

• Prepare contracts for new providers

• Support Claims Manager by assisting with other duties when requested

Requirements:

• Bachelor’s degree or higher

• Fluent in Thai

• Ability to communicate in English in a business environment

• Willing and able to travel around Thailand

• Good administrative and computer skills

• Accuracy and attention to detail

• Relevant insurance certificate is an advantage

• At least 5 years of non-life claims experience

• Detailed knowledge of non-life insurance products

• Excellent (business) customer relationship and negotiation skills

• Good spoken and written communication skills

• Ability to analyze information

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Chanapa Toownoi

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