Senior Manager – Aftersales Services, Printing Solutions
A growing listed and MNC printing solution provider is seeking leader in coping with the growing business for APAC.
· Drive services P&L and monitor day-to-day operations.
· Devise and implement plans to improve Customer Satisfaction
· Analyse business performance and identify clients’ unfulfilled needs and grow the business
· Engage internal stakeholders - Sales, Finance, Marketing, Operations to negotiate and influence customer improvements
· Motivate the team to align with the KPI and business objective
5 years or above with exposure to APAC markets, definitely a plus to
have experience gained in after-sales domains like parts, application and
Capable in managing KPI and SLA with global clients
Excellent business sense in growing business
Leadership, management, presentation and communication skills
Good command of English and Mandarin, Japanese is a plus