Marketing Communications & Customer Service Manager
MNC who is a pioneer in retail automation, logistic data management, digital welfare and critical care IoT solution provider.
1. Act as the company
gatekeeper – communicate and answer questions about warranties or terms of sale,
Advise on company information, Assist with placement of orders, refunds, or
Lead customer service
team and communication with back office in Ningbo and colleagues in Israel and
with customers via phone calls and email communication.
Open and maintain
customer accounts by recording account information·
5. Prepares and update product
or service materials by collecting and analyzing customer feedbacks. Contributes
to team effort by accomplishing related results as needed.
3 – 5 years experience
in customer service from hi tech or medical industry
Customer orientation and
ability to adapt/respond to different types of characters
and presentation skills
Language skills - Mother
tongue Chinese (Mandarin must), English - Fluent
University degree in
communication, psychology, business preferred.