Marketing Communications & Customer Service Manager

by Ryan Zhu in Information Technology    14th Aug, 2019    RMB 11k - RMB 16k    Shanghai

Marketing Communications & Customer Service Manager

Introduction:

MNC who is a pioneer in retail automation, logistic data management, digital welfare and critical care IoT solution provider.

Responsibilities:

1. Act as the company gatekeeper – communicate and answer questions about warranties or terms of sale, Advise on company information, Assist with placement of orders, refunds, or exchanges

2. Lead customer service team and communication with back office in Ningbo and colleagues in Israel and USA.

3. Manage communication with customers via phone calls and email communication.

4. Open and maintain customer accounts by recording account information·         

5. Prepares and update product or service materials by collecting and analyzing customer feedbacks. Contributes to team effort by accomplishing related results as needed.

Requirements:

1. 3 – 5 years experience in customer service from hi tech or medical industry

2. Customer orientation and ability to adapt/respond to different types of characters

3. Excellent communication and presentation skills

4. Language skills - Mother tongue Chinese (Mandarin must), English - Fluent

5. University degree in communication, psychology, business preferred.

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Ryan Zhu

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