Lead Field Service Engineer

by Sowmyah Narayanan in Information Technology    4th May, 2021       Hong Kong, Hong Kong, Hong Kong SAR

Lead Field Service Engineer


Our client is looking for a Lead Field Service Engineer to join their team


  • Five to six (5-6) years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.
  •  L2 Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.
  •  Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.
  • Ability to lift / move computer equipment weighing up to 50Lbs.
  •  Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).
  • Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.
  •  Smart hand support for peripheral and networking hardware, including, but not limited to monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.
  • Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling.
  • Experienced in repeat call analysis and developing preventive actions
  • Experienced in Problem management
  • Excellent written and oral communications skills with clients and management as well as people skills.
  • Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency
  • Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.
  • Experience of ticketing tools (ServiceNow),



                                • Good Customer management skill,
                                • Good in oral and written communication
                                • Able to interact and work with customer at different levels.
• Self- Driven and result oriented.
• Really passionate about the work

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