Key Account Manager, Asia Pacific

by Priscilla Cheng in Logistics    26th Feb, 2021       Hong Kong, Hong Kong, Hong Kong SAR

Key Account Manager, Asia Pacific


My client, an Europe base freight forwarding & logistics company is looking for a Key Account Manager to join their Asia Pacific team.


  • Actively identify and pursue new sales opportunities within allocated portfolio;
  • Identify new business opportunities in collaborate with field sales and support to ensure growth attainment of Key Account customers;
  • Create awareness of nomination within the customer’s organization and vice versa, and identify the key decision makers/influencer of the key account in the region and build up a strong business relationship to them;
  • Provide ongoing support to Key Account customers to secure existing business by assuring reliability and increasing customer satisfaction;
  • Develop and execute a comprehensive account management plan of the allocated key account portfolio and accomplish regular service review meetings with the main stakeholder of the key account;
  • Work closely with the network and support teams to ensure delivering high quality of service, Engage other internal departments to improve customers’ overall supply chain performance;
  • Create SOP as per customer expectations and maintain updates and involve operation to guarantee understanding and execution of the agreements;
  • Work closely with the customer to intimately understand their needs and ensure mutually agreed service and terms are delivered;
  • Cooperate with KAM operations team to fully understand and monitor the daily service performance and proactively engage the solution for emergency incident once happen;
  • Work collaboratively across the company to create and execute solutions that deliver value for customers;
  • Proactively communicate development plans and account status to the management;
  • Oversee the implementation process for new awarded business;
  • Ensure collection of accounts receivable by Finance team and assist if necessary;
  • Ad-hoc tasks will be assigned by Department Head.


  • Bachelor's degree holder;
  • Minimum 10 years of relevant experiences in logistics industry with operation experience and specialized in Fashion & Sports industry segment;
  • Industry knowledge for handling procedures of airfreight or sea freight
  • Skillful communication with internal and external 
  • Strong communication and interpersonal skills, and service-minded
  • Strongly sales-oriented with excellent service quality
  • Strong analytical skills and be solution provider
  • Strong negotiation and presentation skills
  • Accountable and responsible and with positive attitude under high pressure
  • Cooperative, and real team player
  • Self-disciplined and good time management     
  • Good command of written and spoken English, and Mandarin
  • Proficient in MS office applications, especially Excel and PowerPoint

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