Key Account Manager, Asia Pacific

by Priscilla Cheng in Logistics    26th Feb, 2021       Hong Kong, Hong Kong, Hong Kong SAR

Key Account Manager, Asia Pacific

Introduction:

My client, an Europe base freight forwarding & logistics company is looking for a Key Account Manager to join their Asia Pacific team.

Responsibilities:

  • Actively identify and pursue new sales opportunities within allocated portfolio;
  • Identify new business opportunities in collaborate with field sales and support to ensure growth attainment of Key Account customers;
  • Create awareness of nomination within the customer’s organization and vice versa, and identify the key decision makers/influencer of the key account in the region and build up a strong business relationship to them;
  • Provide ongoing support to Key Account customers to secure existing business by assuring reliability and increasing customer satisfaction;
  • Develop and execute a comprehensive account management plan of the allocated key account portfolio and accomplish regular service review meetings with the main stakeholder of the key account;
  • Work closely with the network and support teams to ensure delivering high quality of service, Engage other internal departments to improve customers’ overall supply chain performance;
  • Create SOP as per customer expectations and maintain updates and involve operation to guarantee understanding and execution of the agreements;
  • Work closely with the customer to intimately understand their needs and ensure mutually agreed service and terms are delivered;
  • Cooperate with KAM operations team to fully understand and monitor the daily service performance and proactively engage the solution for emergency incident once happen;
  • Work collaboratively across the company to create and execute solutions that deliver value for customers;
  • Proactively communicate development plans and account status to the management;
  • Oversee the implementation process for new awarded business;
  • Ensure collection of accounts receivable by Finance team and assist if necessary;
  • Ad-hoc tasks will be assigned by Department Head.

Requirements:

  • Bachelor's degree holder;
  • Minimum 10 years of relevant experiences in logistics industry with operation experience and specialized in Fashion & Sports industry segment;
  • Industry knowledge for handling procedures of airfreight or sea freight
  • Skillful communication with internal and external 
  • Strong communication and interpersonal skills, and service-minded
  • Strongly sales-oriented with excellent service quality
  • Strong analytical skills and be solution provider
  • Strong negotiation and presentation skills
  • Accountable and responsible and with positive attitude under high pressure
  • Cooperative, and real team player
  • Self-disciplined and good time management     
  • Good command of written and spoken English, and Mandarin
  • Proficient in MS office applications, especially Excel and PowerPoint

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