Key Account Manager - Account Management

Key Account Manager - Account Management

Introduction:

My client a freight forwarding & logistics company is looking for:-

Responsibilities:

Key Account Management

• Manage interactions with assigned groups of existing customers to identify sales opportunities;
• Resolve problems and ensure clients receiving high quality of customer service;
• Develop client retention and growth plans for developing profitable business with assigned accounts;
• Review and report on client retention, business opportunities and market trends.

Pricing & Control Tower

• Lead pricing team to work with sales teams and overseas offices/agents for providing competitive rates to clients;
• Drive RFQ / Tender responses for assigned accounts;
• Perform valuation of pricing team's productivity.

Training & Coaching

• Monitor and analyze team performance and handle clients' special requests and complaints;
• Share the new market trends and product knowledge to the team;
• Ensure consistent compliance by professional sharing or case study.

Requirements:

• University graduate with major in Transportation, Logistics, Supply Chain, Marketing & Sales or related disciplines;
• More than 10 years of relevant experience in sales account management in freight forwarding industry, in which at least 5 years of managerial experience is required;
• Solid knowledge in products and industry network;
• Comprehensive English and Mandarin capabilities;
• Aggressive, positive and proactive;
• Excellent communication, negotiation and presentation skills;
• Able to work under pressure.