Key Account Manager - Account Management

by Priscilla Cheng in Logistics    23rd Feb, 2021       Key Account Manager

Key Account Manager - Account Management

Introduction:

My client a freight forwarding & logistics company is looking for:-

Responsibilities:

Key Account Management

  • Manage interactions with assigned groups of existing customers to identify sales opportunities;
  • Resolve problems and ensure clients receiving high quality of customer service;
  • Develop client retention and growth plans for developing profitable business with assigned accounts;
  • Review and report on client retention, business opportunities and market trends.

Pricing & Control Tower

  • Lead pricing team to work with sales teams and overseas offices/agents for providing competitive rates to clients;
  • Drive RFQ / Tender responses for assigned accounts;
  • Perform valuation of pricing team's productivity.

Training & Coaching

  • Monitor and analyze team performance and handle clients' special requests and complaints;
  • Share the new market trends and product knowledge to the team;
  • Ensure consistent compliance by professional sharing or case study.

Requirements:

  • University graduate with major in Transportation, Logistics, Supply Chain, Marketing & Sales or related disciplines;
  • More than 10 years of relevant experience in sales account management in freight forwarding industry, in which at least 5 years of managerial experience is required;
  • Solid knowledge in products and industry network;
  • Comprehensive English and Mandarin capabilities;
  • Aggressive, positive and proactive;
  • Excellent communication, negotiation and presentation skills;
  • Able to work under pressure.

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