IT System Engineer

by Sadie Zhu in Chemical    4th Mar, 2020       Guangzhou

IT System Engineer

Introduction:

. Runs local operations according to global guide lines, ensures that legal(local) reqirements are fulfilled . Ensures that local applications and infrastructure are running smoothly . Supoort local users and business

Responsibilities:

•Responsible for IMAC, purchasing, and lifecycle of all IT equipments •Acts as a channel for users to request and fulfil standard services •Ensures that tickets are addressed according to the defined service levels, through prioritization, incident recording, detection, isolation, resolution and tracking •Follows the formal procedures for service request management and access management to help ensure consistency and increased productivity •Continually analyses incidents and service requests and derives measures for sustainable improvement •Provision of all local activities: applications (lifecycle!), licenses (expired??), costs, service providers, current projects etc. •Maintain documentation of local specificities •Coordination of local providers •Participating in local and global project •Gather and report business needs – Always look for solution than can have a global impact Vs only local.

Requirements:

1. University degree in IT 2. Fluent in English and Mandarin 3. At least 5 years experience in IT support 4. With 2 years experience in Infrastructure Management 5. Proven soft skills to manage end users 6. Fast learner 7. Excellent communication skills

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