IT Service Management Consultant - Malaysia

by Sowmyah Narayanan in Insurance/Pension funding    24th Nov, 2020       Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

IT Service Management Consultant - Malaysia

Introduction:

Our client is looking for Service Management Consultants to join their team in Kuala Lumpur , Malaysia

Responsibilities:

• Define processes based on ITIL frameworks to identify the roles and responsibilities
• Facilitate agreements & negotiations between project team and support teams
• Working across the organization to identify and assess demand for new service introductions with operational delivery units and prepare prioritization discussion of associated resource demands, ensuring consistency with overall demand / supply planning
• Act as a gate keeper function that ensures effective Transfer to Operations in compliance with the Service Transition Framework (STF) for all new services introduced via the business project lifecycle, coordinating all service transition activities.
• Effectively working with operational functions and counterparts in the SI process to ensure compliance with agreed processes and SLAs
• Identify all risks and issues that could have an impact on implementation, service transition and stabilization, or BAU service performance; facilitate discussion and mitigation activities.
• Manage Service Readiness through to the final decision for project go lives
• Effective Stakeholder management and proactive Communication across the business

Requirements:

• Bachelor Degree or above in Information Technology or any related disciplines
• ITIL Service Management Foundation certification
• At least 5 years of relevant working experiences in I.T. industry, Change Management or Transition management would be an added advantage
• Experience of project delivery in all aspects of the Transition Lifecycle Management for the introduction of outsourced or managed support services.
• Experience in Agile & DevOps, Cloud management would be an added advantage
• Technical knowledge on IT Infrastructure and Software
• Strong analytical ability and logical thinking
• Robust, accountable and independent
• Excellent communication skills including the ability to interact effectively with senior management in both Asia and overseas offices, internally and externally Internal
• Excellent command in both written and spoken English

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For more information about this job opportunity please contact our consultant.

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