IT Executive (Service Delivery)

by Joshua Tham in Transportation    5th Nov, 2019    SGD 3.5k - SGD 4.5k    Singapore

IT Executive (Service Delivery)

Introduction:

Our client, a service provider for Singapore's public transport system, is hiring for a motivated individual to manage their IT Service Delivery operations.

Responsibilities:

  • Manage, develop and optimize service management resources
  • Manage and monitor KPI targets and performance, ensure that established SLA and maintenance agreements are met
  • Manage of IT operational risk and issues, system performance and availability.
  • Ensure configuration, change, backup, recovery and security management are in place and reviewed, updated and enforced
  • Oversee lifecycle maintenance activities of hardware and software includes preventive maintenance, and product life span.
  • Review and recommend procedures, processes and policies to enhance data center operations and service delivery to all stakeholders.

Requirements:

  • Degree in Computer Science, IT or equivalent
  • 3 years of experience with Service Delivery or Service Management for IT operations
  • Sound understanding of infrastructure and operations standard (ITIL certification)
  • Confident with positive communication skills
  • Able to perform independently with initiative

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