Incident Manager - Malaysia

by Sowmyah Narayanan in Insurance/Pension funding    30th Jul, 2020       Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Incident Manager - Malaysia

Introduction:

Our client is looking for Incident Managers to join their team in Kuala Lumpur , Malaysia

Responsibilities:

  • Conduct and coordinate problem registration based on the submitted information
  • Perform the initial categorization and prioritization of the problems
  • Coordinate problem investigation and solution implementation control
  • Coordinate the communication with the teams responsible for incident resolution and change implementation
  • Coordinate known error monitoring and review
  • Manage the formal problem closure
  • Follow the process and tools

Requirements:

  • Able to drive problem identification and root cause analysis, resolution activities independently with less supervision
  • Able to drive with a common objective to minimize and mitigate the risk with cross-team supports independently with less supervision
  • Produce root cause analysis report for P1/P2 incidents, or escalated P3 within committed SLA
  • Ensure preventative action is taken to prevent problems being replicated from one system/environment to another
  • Correlate recurring incidents to problems and provide feedback to application teams for possible requests to change application
  • Ensure mitigation of the repeat issues
  • Ensure proper follow of the process and tools operation 

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Sowmyah Narayanan

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For more information about this job opportunity please contact our consultant.

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