Incident Manager - Malaysia

by Sowmyah Narayanan in Insurance/Pension funding    30th Jul, 2020       Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Incident Manager - Malaysia


Our client is looking for Incident Managers to join their team in Kuala Lumpur , Malaysia


  • Conduct and coordinate problem registration based on the submitted information
  • Perform the initial categorization and prioritization of the problems
  • Coordinate problem investigation and solution implementation control
  • Coordinate the communication with the teams responsible for incident resolution and change implementation
  • Coordinate known error monitoring and review
  • Manage the formal problem closure
  • Follow the process and tools


  • Able to drive problem identification and root cause analysis, resolution activities independently with less supervision
  • Able to drive with a common objective to minimize and mitigate the risk with cross-team supports independently with less supervision
  • Produce root cause analysis report for P1/P2 incidents, or escalated P3 within committed SLA
  • Ensure preventative action is taken to prevent problems being replicated from one system/environment to another
  • Correlate recurring incidents to problems and provide feedback to application teams for possible requests to change application
  • Ensure mitigation of the repeat issues
  • Ensure proper follow of the process and tools operation 

Job suggestion for you

Sowmyah Narayanan

Sowmyah Narayanan

For more information about this job opportunity please contact our consultant.

Latest jobs

Major Incident Manager - Malaysia

by Sowmyah Narayanan in Insurance/Pension funding
24th Nov, 2020 Negotiable

Corporate Paralegal

by Lauris Yip in Legal Services
4th Sep, 2020 Negotiable

Senior Medical Claims Officer

by Monly Chang in Insurance/Pension funding
11th Sep, 2020 HKD 25k - HKD 29k

Gemini Personnel

Gemini Personnel

Social Links