HR Services Manager Aus & NZ

by Dhiviya Thiagarajan in Professional services    22nd Mar, 2021       Australia

HR Services Manager Aus & NZ


To provide a professional, legally compliant Human Resource Business Partnering service to a wide range of global clients for all States of Australia, adhering to set procedures, guidelines and objectives. Provide the same service for New Zealand utilizing outside legal resource.


Key Responsibilities:

• Acts as the main point of contact for all HR related issues for Australian and New Zealand GEO Worker(s)/Clients throughout the worker life cycle;

• Proactively support the delivery of all the GEO HR processes encompassing handbooks, policies, practices and procedures, ensuring legal compliance;

• Develop and maintain all types of contracts of employment (Starters, Leavers, Extensions and employment transfers) ensuring legal compliance for Australia and New Zealand;

• Write all global employment contracts/worker agreements, against a set of criteria, ensuring legal compliance;

• Work with GEO Coordinators to successfully onboard new employees;

• Effectively manage complex and difficult HR projects/issues with all Worker(s)/Clients. Performance Management;

• Advise clients where necessary on workers career progressions and promotions;

• Advise clients where possible on salary analysis & recommendations;

• Employee transfers and relocations;

• Departures (voluntary & involuntary) and retirements;

• Absence and Disability Management;

• Employee relations;

• Advise and support Management in their HR related responsibilities;

• Apply and update, when needed, HR policies, procedures and work conditions as well as ensuring their communication and compliance;

• Provide on time data related to the HRM systems and maintain employees’ personal data;

• Produce internal HR communication to all Corporate Office employee;

• Research and benchmark the best practices in Human Resources;

• Work within the recruitment budget and support the Corporate Office budget process;

• Participate in different mandates or special projects, as requested by the immediate line manager;

• Actively identify gaps in process and make recommendations/implement changes necessary to cover risk;

• Proactively support the GEO Team and Line Management with regular updates on employment law;

• Provide ongoing guidance and support to GEO Sales, Operations, and Supply Chain and Line Management as and when requested, on specific client and worker employment situations;

• Work with associated benefit providers to provide legally compliant benefit packages for all workers and provide benefit costing updates to Supply Chain and Line Management;

• Manage the monthly payroll life cycle for Australian and New Zealand workers working with our local partner ensuring legal compliance;

• Adhere and demonstrate the SGWI Company values at all times when supporting Clients/Workers and Team members.


Key Skills Required:

• Previous experience in Human Resources Management;

• Team Player;

• Communication Skills;

• Negotiation Skills;

• Project Management and Change Management Skills;

• Time Management and Priorities Management Skills;

• Experience in advising on complicated Employment Relations Issues;

• Analytical and Problem-Solving Skills;

• Employment Law Knowledge Skills;

• Recognized interpersonal skills, team spirit and collaboration skills;

• Focused on results, ability to manage priorities and respect deadlines; good planning and organizational skills and rigor at work;

• Superior capacities for analysis and creativity in terms of problem solving;

• Strong political and service-oriented skills;

• Excellent aptitude for communication and interpersonal relations with managers and employees of different disciplines and cultures;

• Faultless discretion and integrity.

Professional qualifications:

• Bachelor's degree in Industrial Relations, in Human Resources Management or in a related field; 

A minimum of five (5) to eight (8) years of experience as a generalist in a Human Resources role, preferably in a company of international scope;

• Knowledge of the legislations and rules applicable to fields of responsibilities;

• Excellent ability to communicate in English (Essential) (spoken and written);

• Excellent knowledge of the MSOffice applications;

EA #: 12C5083

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