by Anushyia Vejayarajah in
Logistics
19th Jan, 2021
Hong Kong, Hong Kong, Hong Kong SAR
Head of Operation
Introduction:
I currently am working on a confidential Head of Operations role. This role requires a candidate with operations and parcel processing experience as well as experience in the end-to-end carrier industry. The individual must understand outbound delivery solutions, returns solutions and any industry related innovations. The role will require the candidate to closely manage the suppliers, carriers and partners, to create and define new relationships and to continuously develop best in class delivery and returns propositions and processes.
Responsibilities:
- Manage relationships with our
3PL partners, suppliers and carriers to
ensure customer expectations exceeded
- Continuously enhancing the
delivery propositions and lead the implementation across Asia
- Lead and drive day to day
ground and air operations ensuring all service levels are achieved
- Look to develop our network of
partner carriers to achieve faster and wider choice of deliveries and returns
for our customers
- Delivery Solutions Reporting
- Pro-active SLA and KPI
monitoring and management with autonomous approach
- Liaise with internal teams
delivering solutions to external customers
- Responsibility with assisting
the budget preparation alongside the COO
- Financial Management - managing
3PL, suppliers and carriers to ensure they deliver within contractual
parameters
- Owning and conducting regular
supplier/carrier reviews, managing performance alongside looking to identify
opportunities
- Peak/holiday and seasonal
planning to ensure minimal service and financial disruption
- Constantly providing enhanced delivery propositions for
the customers
- Able to identify cost related
risk and where necessary implement corrective action
Requirements:
- Ecommerce experience in logistic and postal industry
- Understanding of international e-fulfilment propositions and processes
- Previous experience of and a preference of working with 3PL providers alongside Multiple Carriers
- Strong management skills for both Employees and Suppliers
- Expert Operational and Business knowledge
- Ability to identify and implement process improvements
- Retail experience
- Project Management skills
- Ability to understand the local Hong Kong market as well the ability to communicate in Chinese is a preferred.
