Head of Operation

by Anushyia Vejayarajah in Logistics    19th Jan, 2021       Hong Kong, Hong Kong, Hong Kong SAR

Head of Operation


I currently am working on a confidential Head of Operations role. This role requires a candidate with operations and parcel processing experience as well as experience in the end-to-end carrier industry. The individual must understand outbound delivery solutions, returns solutions and any industry related innovations. The role will require the candidate to closely manage the suppliers, carriers and partners, to create and define new relationships and to continuously develop best in class delivery and returns propositions and processes.


  • Manage relationships with our 3PL partners, suppliers  and carriers to ensure customer expectations exceeded      
  • Continuously enhancing the delivery propositions  and   lead the implementation across Asia
  • Lead and drive day to day ground and air operations ensuring all service levels are achieved
  • Look to develop our network of partner carriers to achieve faster and wider choice of deliveries and returns for our customers   
  • Delivery Solutions Reporting   
  • Pro-active SLA and KPI monitoring and management with autonomous approach      
  • Liaise with internal teams delivering solutions to external customers    
  • Responsibility with assisting the budget preparation alongside the COO  
  • Financial Management - managing 3PL, suppliers and carriers to ensure they deliver within contractual parameters
  • Owning and conducting regular supplier/carrier reviews, managing performance alongside looking to identify opportunities
  • Peak/holiday and seasonal planning to ensure minimal service and financial disruption
  • Constantly  providing enhanced delivery propositions for the customers
  • Able to identify cost related risk and where necessary implement corrective action


  • Ecommerce experience in logistic and postal industry
  • Understanding of international e-fulfilment propositions and processes
  • Previous experience of and a preference of working with 3PL providers alongside Multiple Carriers
  • Strong management skills for both Employees and Suppliers 
  • Expert Operational and Business knowledge 
  • Ability to identify and implement process improvements
  • Retail experience
  • Project Management skills 
  • Ability to understand the local Hong Kong market as well the ability to communicate in Chinese is a preferred.

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Anushyia Vejayarajah

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