Head of Customer Service & Account Management

by Vinita Sheoran in Engineering    13th Feb, 2020    HKD 55k - HKD 70k    Hong Kong

Head of Customer Service & Account Management


One of our esteemed client in the Aviation industry is currently looking to hire a Head of Customer Service for their Hong Kong office.


·  manage and coordinate the customer service network in Asia/Pacific outside of mainland China and India

·  ensure that revenue, profit and performance targets of the Product Division Components Services in Asia/Pacific are met

·   analyze business activities, results, contracts, customer requirements and customer potentials regularly, establish a standard

·   ensure regular performance reviews with customers and management as a means of ascertaining customer satisfaction and identifying the need for further products / services

·   secure existing business, competitiveness and support acquisition of new business

·  lead, motivate and develop a team of 20+ employees across the Asia Pacific region

·  lead complex and large projects 


·  degree in Engineering and/or Business Administration with strong academic record

·  minimum 5 years of relevant professional experience, preferably within the airline industry

·  minimum 3 years of leadership experience, preferably within the airline industry

·  sound knowledge of managing complex projects

· Excellent spoken and written English. Knowledge of Chinese languages is an added-value

· high degree of intercultural competency and strong understanding of Asian cultures

· ability to make decisions autonomously and to bear responsibility

· strong analytical skills as well as creative and innovative way of thinking

· willingness to travel extensively within Asia/Pacific

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