Global Agent Administrator

by Pearly Yap in Shipping    12th Feb, 2020    SGD 2k - SGD 2.5k    Pandan Loop, Singapore

Global Agent Administrator

Introduction:

Our Client: A global maritime industry group and a leader within our industry. With the world's largest maritime network on call 24/7, they can deliver products and services on the ground practically anywhere that have a ship or a maritime related industry. They make the maritime industry spin.

Responsibilities:

  • Coordination of Account sales globally;
  • Coordination and service performance of port calls entering the Area (Singapore, SE Asia and Oceania)
  • Coordinate port calls for assigned customer accounts effectively, including proper monitoring of the vessel and attendance to any follow-up enquiries
  • Ensure compliance with Ships Agency Standard Operating Procedures, including correct use of the operating systems (VOSS and Virtual Agent whenever applicable)
  • For global port calls, monitor the execution of the port call and work closely with Operations to ensure that customers’ expectations are met
  • Ensure correct amount of pre-funding are received or the correct level of authority has approved any deviation, prior to performing the Port Call
  • For port calls entering Singapore, advise on selection of contractors for goods and services provided to principals, including submission of competitive quotations, as required
  • Monitor and record expenses that arise during vessels’ port call
  • Ensure communication with customers is proactive, efficient and timely at all times
  • Ensure Cash-in-Transit (Cash to Master) as per company’s procedure
  • Follow up, check and approve supplier’s invoices proactively
  • Suggest process improvements based on efficiency, productivity or cost effectiveness gains
  • Disbursement Account handling (Proforma, Revised and Final), including correct data input, monitoring, and verification
  • Gather information required to help resolve and close Final Disbursement Account Settlement disputes
  • Follow up complaints/non-compliances through Improvement Potential System

Requirements:

  • Minimum Diploma in Business Administration/Maritime Business or similar discipline
  • At least with 1 to 2 years of relevant working experience from the marine industry in ships agency operations
  • Excellent communication skills
  • Able to work independently and systematically
  • Able to meet deadlines through good time management and allocation of priorities
  • Computer literate
  • Ability and aptitude to learn is a must – training will be provided to bring the candidate up to speed with the requisite knowledge to perform the job
  • Bilingual in English & Mandarin to liaise with China & Taiwan counterparts
  • Able to start work as soon as possible

Other Information

  • Working hours – 5 days
  • Work location – Jurong
  • Salary: $2000-$2500

Interested applications please email detailed resume in MS WORD Format and a recent photo to pearlyy@gemini.sg for a confidential discussion

 

EA Reg. No R1100463 | EA License. No.  12C5083

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