Desktop Support (L2)

by Sowmyah Narayanan in Information Technology    2nd Feb, 2021       Hong Kong, Hong Kong, Hong Kong SAR

Desktop Support (L2)

Introduction:

Our client is looking for Desktop Support with L2 experience to join their team:

Responsibilities:

• Five to six (5-6) years’ of strong experience providing IT Infrastructure field support which includes troubleshooting hardware, software, operating system issues and problems and fixing the issues without impacting / violating the hardware warranty or customer security compliance requirements.

• L2 Level experience in installing, technical troubleshooting and fixing desktops, printers, laptop and other computer peripherals hardware problems as well as desktop applications.

• Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand activity under instruction based activities at sites.

• Ability to lift / move computer equipment weighing up to 50Lbs.

• Expert in desk side support and PC break/fix including basic administration of Windows O/S and MAC/Linux OS (preferred).

• Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.

• Smart hand support for peripheral and networking hardware, including, but not limited to

monitors, keyboards, mice, printers, fax machines, scanners, routers, wireless routers, switches, firewalls, racks, cabinets, multi-port data termination panels all under ‘Smart Hands’ capability.

• Ability to troubleshoot issues with systems and networks using good deductive reasoning skill and troubleshooting & resolving issues related to end user network cabling..

·         Experienced in repeat call analysis and developing preventive actions

·         Experienced in Problem management

• Excellent written and oral communications skills with clients and management as well as people skills.

• Ability to work with deadlines and complete tasks on-time. Takes proactive ownership and works with sense of urgency

• Preferably with an Associate’s Degree in Electronics and CompTIA A+ Certification.

• Experience of ticketing tools (ServiceNow),

 

            

Requirements:

                                • Good Customer management skill,

                                • Good in oral and written communication

                                • Able to interact and work with customer at different levels.

                                • Self- Driven and result oriented.

                                • Really passionate about the work

 

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Sowmyah Narayanan

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