Desktop Support (L1 & L2) - Cantonese speakers needed

by Sowmyah Narayanan in Information Technology    11th Sep, 2020       Hong Kong, Hong Kong, Hong Kong SAR

Desktop Support (L1 & L2) - Cantonese speakers needed

Introduction:

Our client is looking for Desktop Support consultants to join their team.

Responsibilities:


  • Windows 7, 10 and MS office 365 trouble shooting
  • Anzure mobile device setup and support
  • Provide high level of customer services and quality works
  • Guide users with step by step clear instructions
  • Working closely via SNOW system for new IT tickets / requests
  • Manage inventory with various brands and models of devices in HK and also Asia offices
  • Meetings, special events and video conference setup and trouble shooting
  • Install/configure patches and IT applications
  • Good at handling ad hoc requests, multi-taskings of trivial tasks/projects on daily basis

Requirements:

  • Around 3 years of experience or above in IT desktop support experience
  • Familiar with Ms windows and Office365 suite
  • Highly motivated with positive mindset
  • Technical problem solving skills and also good Communication, interpersonal skills
  • Customer-oriented attitudes
  • Video conferencing support experience
  • Fluent in Cantonese, English and Mandarin

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