Customer Service Supervisor

by Lauris Yip in Logistics    21st Jul, 2020       Tsing Yi, New Territories, Hong Kong SAR

Customer Service Supervisor

Introduction:

An international logistics service provider is seeking a high calibre candidate for the position of Customer Service Supervisor.

Responsibilities:

  • Handle customers’ complaints and inquiries on daily basis
  • Be responsible for Customer Master Data accuracy in ERP system
  • Be responsible for checking DCOM/EOS ordering system data accuracy
  • Responsible for sales orders taking from phone / emails or through ordering system
  • To ensure order information in system is accurate and input the orders to system timely according to different order cut off time
  • Calculate KVM or SLP allocations and coordinate with client’s Supply Chain for distribution schedule
  • Handle sample delivery handling / Special pick up from customer’s shops or office / special delivery arrangement request from customer
  • Prepare and monitor KPI result such as delivery service level / customer complaints frequency
  • Prepare various regular reports
  • Take part in regular physical inventory count together with the Customer Services, Center and Finance and Accounting Teams to ensure stock accuracy whenever is necessary
  • Monitor Sunday back performance and provide improvement suggestions.

Requirements:

  • Bachelor’s degree in supply chain or Logistics is preferred.  Academic achievement in CRM is an advantage
  • 5 years relevant customer service experiences. Exposure to the FMCG industry or retail market is preferred
  • Fluent in spoken and written English and Chinese (Cantonese and Mandarin)
  • Good interpersonal, communication, customer-oriented and supervisory skills
  • Strong numerical sense. Logical thinking, good time management and conscientious.
  • MS office applications and Chinese Window

Job suggestion for you

Lauris Yip

Lauris Yip

For more information about this job opportunity please contact our consultant.

Latest jobs

GIS Analyst - Bangkok

by Sowmyah Narayanan in Information Technology
21st Jul, 2020 Negotiable

Project Manager

by Sowmyah Narayanan in Information Technology
21st Jul, 2020 Negotiable

Azure Cloud Architect

by Sowmyah Narayanan in Information Technology
21st Jul, 2020 Negotiable


Human Resources Officer (Recruitment)

by Priscilla Cheng in Logistics
21st Jul, 2020 HKD 23k - HKD 24k

Gemini Personnel

Gemini Personnel

Social Links