Customer Service Officer x 5

by Joshua Tham in Transportation    23rd Sep, 2019    Negotiable    Singapore

Customer Service Officer x 5

Introduction:

A world-class customer-centric and innovative organisation in a multi-modal transport system.

Responsibilities:

  • Attending to inbound calls 
  • Attending to call back requests from customers 
  • Ensure follow up on cases escalated 
  • Filing of claims for customer 
  • Concession related matters 
  • Point to point enquiries from customer 
  • Perform simple investigation for cases 

Requirements:

  • GCE 'O' Levels or equivalent 
  • A team player with good interpersonal and communications skills 
  • Self-motivated and able to work independently with minimal supervision 
  • Shift work (weekends included) with rotating off days

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