Customer service officer (Chinese speaking: 1 position / Korean speaking: 1 position / Japanese speaking: 1 position)

by Thanawan Phureewattana in FMCG    1st Apr, 2020       Rayong

Customer service officer (Chinese speaking: 1 position / Korean speaking: 1 position / Japanese speaking: 1 position)

Introduction:

Location: Siam Eastern Industrial Park - Rayong Package: 40,000 – 50,000THB

Responsibilities:

·        

Handle incoming and outgoing calls (inquiries, orders, complaints) to ensure professional service within Service Level Agreement

·        

Issue Orders, Quotation, Goods Return, Credit Notes, Sample as per customer request

·        

Check production planning, QC status and problem solving.

·        

Check and confirm vessel schedule to 3rd party service/forwarding agent.

·        

Propose/update shipment status/plan to customer and concern parties with follow up. Propose and act to ensure timely delivery of shipments

·        

Co-ordinate with internal/external party to follow up shipment plan/revise system order (if any).

·        

Process all export shipping document to customers, bank.

·        

Handle complaints, provide appropriate solutions (including Credit/ Debit Notes, material return, arranging for alternative arrangements for shipments etc.) within the time and follow up to ensure resolution.

·        

Work on ad-hoc assignments as required. 

Requirements:

  • Bachelor degree in in any field.
  • Good command in English and Thai languages (Spoken and Written)
  • Computer literate in Microsoft Office (Word, Excel, Power Point)
  • Good personality and service mind. 

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Thanawan Phureewattana

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