by Thanawan Phureewattana in FMCG
1st Apr, 2020
Customer service officer (Chinese speaking: 1 position / Korean speaking: 1 position / Japanese speaking: 1 position)
Location: Siam Eastern Industrial Park - Rayong
Package: 40,000 – 50,000THB
incoming and outgoing calls (inquiries, orders, complaints) to ensure
professional service within Service Level Agreement
Orders, Quotation, Goods Return, Credit Notes, Sample as per customer request
production planning, QC status and problem solving.
and confirm vessel schedule to 3rd party service/forwarding agent.
shipment status/plan to customer and concern parties with follow up. Propose
and act to ensure timely delivery of shipments
with internal/external party to follow up shipment plan/revise system order (if
all export shipping document to customers, bank.
complaints, provide appropriate solutions (including Credit/ Debit Notes,
material return, arranging for alternative arrangements for shipments etc.)
within the time and follow up to ensure resolution.
on ad-hoc assignments as required.
degree in in any field.
command in English and Thai languages (Spoken and Written)
- Computer literate in
Microsoft Office (Word, Excel, Power Point)
personality and service mind.