Customer Service Officer

Customer Service Officer

Introduction:

Be contact channel of customer enquiry (Demand and Supply) and update relate report to Customer/ Concern department

Responsibilities:

Job Summary:

• Be contact channel of customer enquiry (Demand and Supply) and update relate report to Customer/ Concern department.

• React and Balance the customer requirement versus operation capacity to ensure optimum cost at the right time delivery.

• Cooperate work with Planning and Operation team to ensure shipment on time delivery per customer expectation.

• Cooperate work with Logistics/Forwarder to ensure shipment on time delivery to customer with no impact to quality and cost.

• Analyze and proactive communicate all delivery issues to customer.

• Accountability on customer requirement for both physical product and documentation.

• Support relate document and activity of customer audit

• Ensure customer service procedure align with company compliance and EHS.

Requirements:

Qualifications:

▪ Bachelor's degree in Computer sciences, Business Administration, or related fields

▪ Minimum 5 years of experience in Customer Services/ Inter-market / Import & Export Operation/ Supply Planning or other Supply Chain areas

▪ Project Management.

▪ Good command in English both speaking and writing.

▪ Computer literacy, Excel/ Word required

▪ Experience or familiar with SAP system

▪ Knowledge of manufacturing quality standards. (IATF16949, ISO14001)