Customer Service Coordinator, $2500-$3500

by Pearly Yap in Shipping    9th Sep, 2019    SGD 2k - SGD 3k    West, Singapore

Customer Service Coordinator, $2500-$3500

Introduction:

Our Client: Maritime Industry Location: Pandan Loop Working Days: 5 days

Responsibilities:

·         Provide and advise customers on purchasing and product details

·         Proactively follow up enquires and RFQs and capture sakes opportunities through planned quote follow up

·         Identify and actively purse sales and order building opportunities through telephone sales expertise

·         Actively promote to customers on sales campaigns, promotions and initiatives

·         Work closely with the customers, understanding their needs and supporting their requirements related to the total the customer offer

·         Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests

·         Assist Order Processing Coordinators with interpreting with RFQs and POs and with seeking technical advice if appropriate

·         Process certain high value and pre-defined enquires and orders from customers as per global process and targets, and keep customers informed or changes in the order delivery status., surcharges and any other relevant information

·         Keep Account Managers, Sales Support and Credit aware of all key issues relating to their customers

·         Responsible for handling of warranty claims, product return and change in cylinder ownership as per prevailing policies and procedures

Requirements:

·         Min Diploma in Business related or relevant working experience

·         Solid commercial understanding with professional and proactive attitude and ability to identify business opportunities

·         Team Player

·         Excellent interacting and communicating skills: communicate and networks effectively, establishes good relationships with customers and colleagues,

·         Excellent organising and executing kills: plan ahead and works in a systematic and organized way, follows directions and procedures, focuses on customer satisfaction and delivers a quality service or product to agreed standards

·         Able to work in a dynamic environment, accept new ideas and change initiatives

·         Able to work in a diversified workforce

·         Excellent telephone sales skills

·         Good analytical skills, attention to detail and follow through

·         Bilingual in English & Mandarin to liaise with China & Taiwan counterparts

·         Able to start work as soon as possible

How to apply:

Please forward your resume in MS WORD FORMAT and attach a recent photo to pearlyy@gemini.sg or feel free to call Pearly at 6444 2953 for more information.

Interested applicants kindly do state in your expected salary, last drawn salary and commencement date

We offer and focus on fully appreciating the needs, desires and personality of our clients and candidates

 *Only shortlisted applicants will be notified*

Pearly Yap

Registration No: R1100463

EA License No: 12C5083

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For more information about this job opportunity please contact our consultant.

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