Customer Service Coordinator

by Pearly Yap in Shipping    24th Jun, 2019    SGD 2.5k - SGD 3.5k

Customer Service Coordinator

Introduction:

Our Client: Maritime Industry Location: Pandan Loop Working Days: 5 days

Responsibilities:

  • Provide and advise customers on purchasing and product details
  • Proactively follow up enquires and RFQs and capture sakes opportunities through planned quote follow up
  • Identify and actively purse sales and order building opportunities through telephone sales expertise
  • Actively promote to customers on sales campaigns, promotions and initiatives
  • Work closely with the customers, understanding their needs and supporting their requirements related to the total the customer offer
  • Capture customer specific information and requirements in the system and work proactively with customers to help them standardize their requests
  • Assist Order Processing Coordinators with interpreting with RFQs and POs and with seeking technical advice if appropriate
  • Process certain high value and pre-defined enquires and orders from customers as per global process and targets, and keep customers informed or changes in the order delivery status., surcharges and any other relevant information
  • Keep Account Managers, Sales Support and Credit aware of all key issues relating to their customers
  • Responsible for handling of warranty claims, product return and change in cylinder ownership as per prevailing policies and procedures

Requirements:

  • Min Diploma in Business related or relevant working experience
  • Solid commercial understanding with professional and proactive attitude and ability to identify business opportunities
  • Team Player
  • Excellent interacting and communicating skills: communicate and networks effectively, establishes good relationships with customers and colleagues,
  • Excellent organising and executing kills: plan ahead and works in a systematic and organized way, follows directions and procedures, focuses on customer satisfaction and delivers a quality service or product to agreed standards
  • Able to work in a dynamic environment, accept new ideas and change initiatives
  • Able to work in a diversified workforce
  • Excellent telephone sales skills
  • Good analytical skills, attention to detail and follow through
  • Bilingual in English & Mandarin to liaise with China & Taiwan counterparts
  • Able to start work as soon as possible

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Pearly Yap

For more information about this job opportunity please contact our consultant.

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