Customer Service

by Thanawan Phureewattana in FMCG    7th Feb, 2020       Chonburi

Customer Service

Introduction:

Focus to Customer requirements

Responsibilities:

Responsible 

BASIC FUNCTIONS :

1. Focus to Customer requirements

2. Response and follow up with other function to meet customer requested

3. Strong and solid information sharing

4. Be able to make a plan for materials usage, delivery, inventory management

5. Negotiate suppliers to manage delivery per request

6. Can analyze and provide customer data and evaluate customer performance

7. Must be able to use ERP system

Requirements:

RESPONSIBILITIES :

1. Analyze forecast and actual demand and provide data and guideline to team

2. Work closely with site Logistics/Traffic to coordinate daily shipments from plant and to confirm material availability status to satisfy shipping schedule.

3. Works with Customer Service for Customer Communication Needs

4. Resolve customer order related issues/exceptions by working closely with Customer Service Representatives on day to day execution activities

5. Master Scheduler responsibilities as delegated

6. Makes all customer material management decisions based on the data

7. Provide alert/shortage warning when demand coming in stronger than forecasted inventory

8. Owner of the Stock Requirements list for customer materials

Qualification

Diploma and Bachelor's degree

2 years in marketing,engineering or related field.

Be able to communicate clearly, intellectual in English

Good interpersonal skill, work well with others

Logic thinking, integrated thinking skill required

Good Negotiation skills

Have Analytical skill

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Thanawan Phureewattana

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