Capacity Manager - Malaysia

by Sowmyah Narayanan in Information Technology    14th Dec, 2020       Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia

Capacity Manager - Malaysia

Introduction:

Our client is looking for Capacity Managers to join their team in Malaysia.

Responsibilities:


 Maintain an overall understanding of current service capacity records and trends 
 Produce and maintain a capacity plan incl. capacity forecasts with application teams and technical IT domains in relation with the business demand 
 Work with the SME/technical leads to provide sufficient capacity to meet business objective 
 Work with the SME/technical IT domains to ensure monitoring of capacity levels are in place, comparing actual against targets, addressing shortfalls and associated risk 
 Conduct the capacity review meetings with respective application teams and technical IT domains. Track exceptions and actions, adjust capacity based on trends and forecasts and drive open issues to closure 
 Maintain the capacity related risk register. Present and escalate the risk items to IT management and relevant stakeholders for decision 
 Assess the capacity impact of new service introductions and change requests with the application teams and technical IT domain 
 Participate in Change Advisory Board (CAB) when required 
 Involve in the root cause analysis related to incidents/outages caused by capacity limitations and derive capacity management related improvements 
 Responsible for the capacity management policy, process, procedures and compliance 
 Ensure all capacity adjustments are agreed and covered by using the appropriate demand requests singed by the relevant stakeholder 





Requirements:

  Bachelor’s degree in related disciplines
 ITIL Service Management Foundation certification 
 At least 5 years of relevant working experiences in I.T. industry on Capacity, Incident, Change and problem Management would be an added advantage 
 Technical knowledge on IT Infrastructure and Software 
 Leadership, organizational and communication skills with the ability to drive different teams and different technical experts to ensure sufficient capacity to meet business objective 
 Excellent command of written and spoken English is a MUST

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