Business Process Re-engineering Manager (Thailand)

by Sowmyah Narayanan in Information Technology    19th Feb, 2021       Bangkok, Bangkok City, Thailand

Business Process Re-engineering Manager (Thailand)


Our client is looking for Business Process Re- Engineering Manager in Bangkok.


  • Deliver the business process improvements identified internally or with the support of external consultants to improve the quality, timeliness and accuracy of business process outputs. 
  • Work with staff and management to provide complete end to end process mapping.
  • Propose, liaise and advise process improvement opportunities to management and Executive Committee.
  • Provide day-to-day oversight of process improvement
  • Document before and after productivity metrics to demonstrate process improvement not limited to output per FTE but also quality metrics
  • Develop and publish monthly productivity per unit to identify individuals and teams for additional task delegation or training 
  • Maintain good process governance for the new products, partners, activities within the business.


  •   Proven experience of at least 5+ years in process improvement 
  •   Prior experience in financial and manufacturing industry, insurance industry is desirable
  •   Must have formal process methodology accreditation or certification (e.g. ISO, Lean, Kaizen, Six Sigma, etc.)
  •  Strong understanding of ISO 9001:2015 or equivalent is essential
  •  Knowledge of Lean, Kaizen, Six Sigma 
  •  Demonstrated understanding of financial service processes
  •  Demonstrated ability to plan, implement and manage process change.
  •  Strong interpersonal and communication skills can work well with all levels (across functions to management level)
  •  Proven ability to effectively manage own time and priorities to meet deadlines.
  •  Proven ability to priorities workload and meets agreed timeframe
  •  Ability to clarify document process requirements and develop process map.
  •  Excellent problem-solving skills, structured and methodical
  •  Able to work in a fast-paced environment 
  •  Collaborative approach to change management
  •  Excellent English & Thai communication skills

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