Boutique Manager, Fine Jewellery, Central

by Benjamin Brustis in Luxury    25th Jul, 2019    HKD 40k - HKD 50k    Central

Boutique Manager, Fine Jewellery, Central

Introduction:

An Italian luxury jewellery group with almost a hundred years of history that designs, manufactures and sells a range of fine jewellery collections including High Jewellery. Publicly listed, the group has become one of the main international players in jewellery and expanded to the US and Asia including in HK where its 2 directly owned boutiques are experiencing a very strong momentum.

Responsibilities:

The Role

Reporting directly to the Retail Manager, you will lead a team of 6 retail staff and be responsible for the overall management and performance of the Boutique.
You will achieve and maintain high operational and merchandising standards and goals as well as build highly motivated teams:

Store Operations: 

- Achieve annual and individual sales performance objectives by training, mentoring, providing feedback, conducting daily briefings and measuring relevant KPIs
- Develop boutique strategies to expand traffic and grow sales by increasing conversion rate and customer database
- Maintain proper inventory and ensure availability of merchandise and services by liaising with the Retail Manager and HQ Customer Service
- Maintain outstanding overall boutique condition including VM standards

Customer and Team Relations Management:

- Ensure high level of customer satisfaction through excellent service and always act as a Brand Ambassador for the brand
- Actively manage the CRM program, lead and manage staffs to build up customer relationships
- Schedule and assign staff tasks and follow up on daily work results
- Identify current and future customer requirements by establishing rapport with potential and actual customers
- Handle complaints, after sales service, repairs, etc.

 

 

Requirements:

The Requirements

 - You have at least 5 years of experience in a similar role coming from a luxury retail environment ideally from the jewellery or watch & jewellery categories

- You are mature, result-driven, with a strong business acumen, market knowledge and contacts
- You bring strong management leadership and can efficiently build, manage and inspire your teams
- You are an excellent communicator with a strong focus on customer relationships and satisfaction
- You are fluent in English, Cantonese and Mandarin

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