Assistant IT Manager

by Sowmyah Narayanan in Information Technology    7th Jul, 2020       Hong Kong, Hong Kong, Hong Kong SAR

Assistant IT Manager

Introduction:

Our client is looking for an IT Operations - Assistant Manager to join their team.

Responsibilities:

This role is responsible for all IT provided services to the organization & its tenants. He/She should be in charge of the IT service management processes, monitor and ensure the IT services meet the SLA, and minimize the impact on the business for any incident and problem on the production systems.  He/She will also act as the change manager to minimize the risk and impact of any infrastructure change that applies to the production environment. Key responsibilities outline below:-

General Operation Management
  • Establish and manage the support service for the platforms owned by other departments
  • Ensure the day to day IT operation follow the best practice and meets the operations’ KPIs
  • Manage the IT Infrastructure Library (ITIL) and foster the ITIL processes to all IT & outsourced team members
  • Ensure all the procedure and documentation for Outsourcing operation is up-to-date and followed according to HKSTP procedure and standard 
  • Incident and Change Management
  • Perform any other duties as assigned by the management

Requirements:

Requirements
  • Bachelor degree in IT, Computer Science or technology related discipline
  • A minimum of 5 years’ relevant experience in IT field having solid experience in total solution and delivering quality service. Candidates with less experience will be considered for junior position
  • Demonstrated experience in implementing the ITIL process OR certified as ITIL professional will be a definite advantage
  • Extensive knowledge of data center operations, network, servers, storage, DR and production operations support. Specific technologies of note include but not limited to Microsoft Server & Client operating system and infrastructure applications, Cisco Voice and Networking, VMware, HP, Dell, Enterprise-level SANs, multi-carrier WANs, and mobile devices
  • Ability to manage stakeholders at all levels, both internally and externally including vendors and operation team
  • Service-oriented, good problem solving and communication skills
  • Professional level business Chinese and English, both written and verbal

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For more information about this job opportunity please contact our consultant.

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