Application Support Specialist

by Monly Chang in Chemical    25th Feb, 2021       Quarry Bay, Hong Kong, Hong Kong SAR

Application Support Specialist

Introduction:

Our client, a French MNC is looking for a high caliber candidate to fulfill the above mentioned position. Details are as followings:

Responsibilities:

  • Providing immediate assistance on issues reported by users' tools comprising mainly of complex web applications and APIs.
  • Providing clear steps to reproduce, instructions and supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. 
  • Collaborating with end users, functional analysts and developers  to identify and solve issues
  • Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations.
  • To understand complex web applications with a view to troubleshooting reported issues and identifying root causes.
  • To inspect technical issues with web application performance (DNS lookup, network browser inspection). 

Package:
  • 13 months salary + bonus
  • Medical insurance coverage
  • Vision allowance
  • 17 - 22 days annual leave

Requirements:

  • Degree in Computer Science or related subjects
  • Fluent English and Cantonese, Mandarin is preferred
  • 5 years working experience in a Web Application Support environment, specially in Azure. Net environment and attending complex applications
  • Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)
  • Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)
  • SQL and C#.Net programming knowledge - code debugging
  • Experience with Visual Studio and SQL Server
  • Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
  • Experience in monitoring tools (Kibana, Azure App Insights , Sentry, site24/7, etc...)
  • Excellent written and verbal communication skills

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For more information about this job opportunity please contact our consultant.

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