Application Support Specialist

by Monly Chang in Chemical    25th Feb, 2021       Quarry Bay, Hong Kong, Hong Kong SAR

Application Support Specialist


Our client, a French MNC is looking for a high caliber candidate to fulfill the above mentioned position. Details are as followings:


  • Providing immediate assistance on issues reported by users' tools comprising mainly of complex web applications and APIs.
  • Providing clear steps to reproduce, instructions and supporting developers to understand the nature of the issue to be fixed and evaluating retroactive actions. 
  • Collaborating with end users, functional analysts and developers  to identify and solve issues
  • Providing high quality support to all users across the business, either by writing or by engaging into verbal conversations.
  • To understand complex web applications with a view to troubleshooting reported issues and identifying root causes.
  • To inspect technical issues with web application performance (DNS lookup, network browser inspection). 

  • 13 months salary + bonus
  • Medical insurance coverage
  • Vision allowance
  • 17 - 22 days annual leave


  • Degree in Computer Science or related subjects
  • Fluent English and Cantonese, Mandarin is preferred
  • 5 years working experience in a Web Application Support environment, specially in Azure. Net environment and attending complex applications
  • Ability to manage Service Level Agreements (SLA) and Operation Level Agreement (OLA)
  • Knowledge of ITSM tools (Jira, TFS, VSTS, ZenDesk, Azure DevOps, etc.)
  • SQL and C#.Net programming knowledge - code debugging
  • Experience with Visual Studio and SQL Server
  • Ability to deal with multiple tasks and work in a dynamic multi-cultural environment.
  • Experience in monitoring tools (Kibana, Azure App Insights , Sentry, site24/7, etc...)
  • Excellent written and verbal communication skills

Job suggestion for you

Monly Chang

Monly Chang

For more information about this job opportunity please contact our consultant.

Latest jobs

Senior Recruitment Consultant

by Marloes van den Berg in Professional services
30th Mar, 2021 Negotiable


by Rahul Dansanghani in Healthcare
18th Mar, 2021 HKD 70k - HKD 80k

Investor Relations Director

by Rahul Dansanghani in Pharmaceutical
25th Mar, 2021 HKD 60k - HKD 80k

Head of Operation

by Anushyia Vejayarajah in Logistics
19th Jan, 2021 Negotiable

Gemini Personnel

Gemini Personnel

Social Links